Hospitality Management



BSBDIV501 - Manage diversity in the workplace
Assessment

SIT50416 – Diploma of Hospitality Management

The Assessment Process

To complete your qualification, you are required to apply the ideas you have been learning from this unit of competence.
The assessment activities are an important part of your training program as they provide an opportunity to apply what you have been learning and they give both you and your trainer feedback on your progress.
You will be required to complete a variety of written and practical exercises. Instructions for how to complete the assessments are provided within each assessment task in this booklet.
Please read this section carefully before commencing the assessment tasks. You must carefully complete EVERY task in this booklet. You must achieve a ‘Satisfactory’ mark for all assessment tasks to be deemed Competent for the unit. If you are assessed as Not Competent, you will be given some suggestions for improvement and asked to redo your assessment.
At the successful completion of the assessment tasks, you will have demonstrated your competence against all of the requirements of the unit.
Your trainer will advise you when to commence the assessments in this booklet.
You are required to complete the written assessments on a separate document.  You have access to computers which are equipped with 2010 Microsoft suite of products. You will also have access to the internet at the College to assist with research and resources. Assessment responses should be typed; however, handwritten submissions will be accepted if they are clear and legible. 
On the document please include:
o  Your name
o  The date     
o  The Assessment Number and Task Number.
For example:
o  John Smith
o  10 August 2015
o  Assessment 1 - Question 1 (Record your answer).
Please note that some assessments require additional documentation, such as a form or a procedure, which must be included with your submission.
Make sure you check your material before submission. You must keep a copy of all work submitted.
A student’s access to the assessment process should not be affected by restrictions placed on the location or context of assessment beyond the requirements specified in the training package. Reasonable adjustments can be made to ensure equity in assessment for people with disabilities, including language and literacy. Adjustments include any changes to the assessment process or context that meet the individual needs of the person with a disability, but do not change competency outcomes.  If you believe you have a disability that may affect the completion of these assessment tasks please speak to your trainer.
Your assessment submission will be assessed and you will be given feedback. Each assessment task will be marked as either Satisfactory or Unsatisfactory and once all assessments have been marked you will be given an outcome of Competent or Not Competent for the unit of competence.
If you do not think the assessment process is valid, disagree with the assessment outcome, or believe that you have been treated unfairly, you can appeal. 
If you remain dissatisfied after the re-assessment, you should contact your trainer.  Full details of the appeals process are contained in your Student Handbook.
You are required to sign a Declaration of Authenticity for every written assessment submission. The Declaration is a signed statement from you stating that the assessment submission is your own work.
Knowledge Task 
In this task, in order to be competent, you will be required to answer all the questions provided below in as much detail as possible. This task has 4 parts with multiple questions in each part and students need to answer all of them. There are no elective parts or questions. Satisfactory completion of the knowledge task will ensure that the students have the underpinning knowledge to proceed to the performance task.

Part a – General Knowledge

1.   Outline formal and informal complaints procedures
2.   Identify and outline key features of relevant current legislation regarding:
a.    age discrimination
b.   disability discrimination
c.    racial discrimination
d.   sex discrimination
e.    human rights
f.     equal opportunity.

Part b - Implement diversity policy

Describe how you can:
1.   Locate and review diversity policy
2.   Determine its application to the specific work context
3.   Institute actions to ensure that the diversity policy is understood and implemented by relevant parties
4.   Provide feedback and suggestions for improvement to ensure currency and efficacy of diversity policy

Part c - Foster respect for diversity in the work team

Describe how you can:
1.   Address own prejudices and demonstrate respect for difference in personal interactions
2.   Aim for diversity in selecting and recruiting staff
3.   Identify and address training needs to address issues of difference in the team
4.   Manage tensions and encourage collaboration and respect between staff who struggle to work effectively with difference
5.   Assist staff to see that working effectively with difference is a strength that can improve the organisation s products, services and customer relations
6. Manage allegations of harassment and address complaints according to established organisational procedures

Part d - Promote the benefits of diversity

Describe how you can:
1.   Promote the organisation s workforce diversity in internal and external forums to enhance the company s image and reputation
2.   Capture ideas and information from the diversity in the workforce to enhance products and services and contribute to competitive advantage
3.   Support organisational efforts to value diversity

Performance Task

In this task, in order to be competent, you will be required to perform all parts in the classroom or a simulated work environment, observed by your trainer/assessor.

For the purpose of this assessment students should use RPA – Retirement Village as a case study https://rtopreservationaustralia.wordpress.com/
Students will have to perform the tasks below as kitchen managers for RPA Retirement Village.

The marking guide at the end of this task will be used as an observation checklist from your trainer. When performing the parts there must be evidence that the student has the ability to:

1.   Demonstrate the application of diversity policy in a work context
2.   Critically review a diversity policy
3.   Implement strategies to ensure that diversity is understood and respected in the work team
4.   Demonstrate compliance with procedures for handling complaints or harassment allegations
5.   Promote the benefits of diversity to others

Part a - Implement diversity policy

1.   Locate and review diversity policy
2.   Determine its application to the specific work context
3.   Institute actions to ensure that the diversity policy is understood and implemented by relevant parties
4.   Provide feedback and suggestions for improvement to ensure currency and efficacy of diversity policy

Part b - Foster respect for diversity in the work team

1.   Address own prejudices and demonstrate respect for difference in personal interactions
2.   Aim for diversity in selecting and recruiting staff
3.   Identify and address training needs to address issues of difference in the team
4.   Manage tensions and encourage collaboration and respect between staff who struggle to work effectively with difference
5. Assist staff to see that working effectively with difference is a strength that can improve the organisation s products, services and customer relations
6. Manage allegations of harassment and address complaints according to established organisational procedures

Part c - Promote the benefits of diversity

1. Promote the organisation s workforce diversity in internal and external forums to enhance the company s image and reputation
2.   Capture ideas and information from the diversity in the workforce to enhance products and services and contribute to competitive advantage
3.   Support organisational efforts to value diversity.

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